Communication

Our aim

• Communicate openly and regularly with families, sharing key information and seeking feedback where possible
• Regularly update the school website with news and important information
• Publish curriculum overviews on the school website so families can see what pupils are learning and support learning at home
• Send weekly newsletters home — with enhanced communication for Year 11 families to support exam preparation and key milestones
• Inform families when serious behaviour concerns arise and/or when any situation occurs that may affect the health, safety and wellbeing of your child
• Ask for families’ views through bookable listening sessions with key staff
• Work collaboratively with our Parent Panel representatives.

Progress reporting

We communicate regularly about student progress through a range of opportunities:

• Parents’ Evenings where families meet subject teachers to discuss progress and next steps
• Progress and attendance reports sent home each term
• Mock examination grades sent home for Key Stage 4
• A published calendar of reporting and key dates
• Opportunities to communicate with teaching staff throughout the term via the school office.

These opportunities ensure families remain informed and able to support their child’s learning effectively.

We believe strong partnerships work best when expectations are clear. We ask our families to:

• Sign up to the MCAS app to stay informed and receive communications
• Read the school newsletter and letters to stay informed
• Attend Parents’ Evenings to understand more about their child’s learning and progress
• Make every effort to attend information evenings and key school events
• Keep contact details up to date by informing the school office of any changes
• Discuss concerns affecting learning or wellbeing with the appropriate member of staff
• Engage with school surveys to help inform decision-making and improve our provision
• Avoid using social media as a forum for personal complaints — please contact the school directly to resolve concerns.

We also ask that all communication with school staff is polite, respectful and constructive. Sending messages late at night directly to staff can be concerning for staff, particularly if they are unable to respond immediately or seek advice. Strong partnerships are built on mutual respect and understanding.

When emailing staff, please consider timing and tone. Please note:

• Staff are asked not to read or respond to emails outside normal working hours
• We aim to respond to emails within 2 working days.

Our school office is the first point of contact for all general enquiries, appointment requests and concerns.

The office team will ensure your query is directed to the appropriate member of staff.

📞 01763 223400
📧 [email protected]
⏰ Mon–Thurs 8.00am–4.00pm, Fri 8.00am – 3.30pm (term time only)

Please be aware that over holiday periods the office mailbox is not regularly monitored.

We kindly ask that parents and carers contact the school office rather than contacting teaching staff directly in the first instance, unless advised otherwise. This helps us ensure queries are managed efficiently and responded to appropriately.

Please see below for information relating to our teams for specific queries.

A pastoral concern relates to a child’s general wellbeing, friendships, behaviour or emotional support needs, where there is no immediate risk of harm.

This may include:

• Friendship difficulties
• Low-level anxiety
• Behaviour concerns
• Worries about settling in
• Attendance concerns
• Subject option choices
• Wider support as a family

Contact your child’s Form Tutor in the first instance via the school office. They are able to provide support and advice should it be needed. Any concerns about general progress or pastoral concerns should be discussed with them in the first instance.

You can contact your child’s form tutor via the school office.

If queries or concerns you raise are not resolved at this stage, please contact a Pastoral Support Officer or Head of Key Stage.

Pastoral team

Head of Key Stage 3 – Mrs Coghlan

Pastoral Support Officer – Mrs Howard

Pastoral Support Officer – Mrs McQueen

Head of Key Stage 4 – Mr Barlow

Pastoral Support Officer – Mrs Flowerdew

Pastoral Support Officer – Mrs Tidby

You can contact any of these members of staff via the school office.

If you are concerned about a child’s welfare or safety, please contact our safeguarding team. A safeguarding concern relates to a child’s safety or risk of harm.

A safeguarding concern relates to a child who may be:

• Experiencing, or at risk of, abuse or neglect
• At risk of significant harm
• Experiencing physical, emotional or sexual abuse
• At risk of exploitation (including criminal or sexual exploitation)
• At risk of radicalisation
• At risk due to serious mental health concerns, including self-harm
• Affected by online safety concerns
• Living in circumstances that may impact their safety or welfare

Our Safeguarding Team is:

Operational Safeguarding Lead – Miss Baker

Designated Safeguarding Lead – Mrs Edwards (Vice Principal)

Deputy Designated Safeguarding Lead – Mrs Elvin (Assistant Principal)

Deputy Designated Safeguarding Lead – Mr French (Inclusion Lead)

Deputy Designated Safeguarding Lead – Mrs Spencer (Principal)

📞 01763 223400
📧 [email protected]
⏰ Mon–Fri, 8.00am–4.00pm (term time only)

Please be aware that over holiday periods the safeguarding mailbox is not regularly monitored. If you have a safeguarding concern for yourself or a young person who lives in Cambridgeshire, you can contact children’s social care on 0345 045 5203 (during office hours) or 01733 234 724 (out of hours).

If you have any queries regarding your child’s learning, progress, attainment, or the content and structure of what is being taught.

This may include concerns about:

• Progress in a subject
• Assessment outcomes or expectations
• Understanding of lesson content
• Homework expectations
• Study skills or organisation
• Subject content or sequencing of topics
• Examination specifications

Contact your child’s Subject Teacher in the first instance via the school office. They are able to provide support and advice should it be needed. They are responsible for delivering the curriculum, assessing progress and providing feedback, and are best placed to provide clarification and agree next steps.

Curriculum overviews for each year group are published on the school website to help families understand what pupils are learning and how learning builds over time.

If queries or concerns you raise are not resolved at this stage, then you should ask for the issue to be referred to the Head of Department.

If you have any questions or concerns about examinations, reports or data, our dedicated team is here to help:

Analytics Manager: Mrs Stuart

📞 01763 223400
📧 [email protected]
⏰ Mon–Fri, 8.00am–4.00pm

For queries that have not been resolved please contact Ms Cooke, Associate Assistant Principal.

Please be aware that over holiday periods the safeguarding mailbox is not regularly monitored.

For matters relating to school communications or wider community matters, please contact:

PA to Principal:

📞 01763 223400
📧 [email protected]
⏰ Mon–Fri, 8.00am–4.00pm (term time only)

Heads of Department

Head of English (and MFL) – Mrs Hallam

Acting Head of Maths – Mr Willder (Assistant Principal)

Head of Science and Computing – Dr Wilson

Head of Sport and Performance – Mr Carolan

Head of Geography and History – Mr Stuart

Head of RE – Mrs Gunner

Head of DT and Food – Mr Arbeleez

Pastoral Extended Leadership 

Head of Key Stage 3 – Mrs Coghlan

Head of Key Stage 4 – Mr Barlow

Whole-School Extended Leadership

Analytics Manager (data/exams) – Mrs Stuart

Inclusion Lead (SEND) – Mr French

Any of the above staff may be supported by Senior Leadership to support with concerns where appropriate.

You can contact any of these members of staff via the school office.

If your concerns or questions (either pastoral or academic) have not been resolved by any of the staff above, you may wish to speak to the relevant senior leader.

Senior leaders hold strategic responsibility for key areas across the school.

For concerns that have not been resolved please contact:

Mrs Elvin (Assistant Principal) for an escalation of matters relating to:

• Attendance
• Pastoral support (including trips and extra-curricular)
• Careers
• PSHE and RSE
• Religious Studies

Mr Luxton (Assistant Principal) for an escalation of matters relating to:

• SEND
• Raising Achievement
• Literacy and reading
• Pupil Premium
• English
• Humanities (Geography and History)

Mr Willder (Assistant Principal) for an escalation of matters relating to:

• Maths
• Quality of Education (Teaching and Learning)
• Early Career Teacher and Trainee Teachers

Ms Cooke (Associate Assistant Principal) for an escalation of matters relating to:

• Quality of Education (Curriculum, Assessment, Teaching and Learning)
• Exams
• Options process
• Science
• Design Technology and Food

Any of the above senior staff may be supported by the Vice Principal.

If your concerns or questions have not been resolved by any of the staff above please contact:

Mrs Edwards (Vice Principal) who holds strategic responsibility for:

• Safeguarding
• Behaviour
• Transition
• SEND Team
• Pastoral Leadership Team

You can contact any of these members of staff via the school office.

If your concerns or questions have not been resolved by the Vice Principal, you may wish to speak to the Principal.

The Principal can be contacted via [email protected]

If concerns cannot be resolved through normal communication channels stated above, families should refer to the Trust’s complaints procedure.

The complaints policy is available on the CAM Academy Trust website.